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We use productivity monitoring tools that track active work hours, task completion, and daily engagement. These tools allow you to see exactly what your VA is working on, giving you peace of mind and transparency at all times.

 Yes. We only hire VAs with real insurance experience, so they already know the job. They also complete 5–7 days of focused training before starting with your agency. 

 Yes! If your agency uses VoIP, we can assign your VA an extension to make and receive calls as if they were right in your office. This includes outbound client follow-ups, inbound servicing, and internal coordination. 

Our VAs work remotely from home across the Philippines and Central America. We make sure they have secure, reliable setups with fast internet and the tools needed to perform at a high level.

Data security is a top priority. All VA work is conducted within your systems — we do not store or retain any data. You’ll also issue your VA’s work email, giving you full visibility and control over all communications.

You’re protected. We carry a comprehensive Errors & Omissions (E&O) policy, and we issue a custom insurance certificate to your agency, so you’re covered in the event of any serious mistake.

Yes. Every VA undergoes a full background check and must submit clearance certificates confirming they are not involved in any criminal or legal cases. We take vetting seriously to ensure only trustworthy professionals represent your agency.

Yes, we offer both U.S.-licensed and non-licensed VAs, each with real-world experience in the insurance industry. Whether you need someone client-facing or operations-focused, we match the role to your exact need.

Our VAs can assist with quoting, policy changes, billing support, claims follow-up, certificates of insurance, customer communication, calendar management, and more — whatever your team needs to operate more efficiently.

Yes — your VA is assigned specifically to your agency and follows your business hours, just like an in-house employee would.

We start by understanding your workflows, team structure, and priorities. Then, we carefully match you with a VA whose skill set, experience, and personality align with your agency’s goals and culture.

Yes. Our services are fully scalable — you can start with one VA and expand as your agency grows, with no long-term commitment or added overhead.

 Once we finalize your requirements, we can typically place a trained VA within 5-7 days — fully equipped and ready to support your operations. 

All Virtual Staffing follows strict cybersecurity protocols and complies with laws like the CCPA, CPRA, and HIPAA. We maintain cyber liability insurance, require background checks, enforce non-disclosure agreements, and use secure systems with multi-factor authentication. All terms are detailed in our agreement, including our obligation to notify and protect you in the event of a breach.